Information regarding the limited warranty that we offer with our products after cart has been used. WE DO NOT WARRANTY RIO PRODUCTS, you must contact ShelterLogic directly.
We require that the product or part be shipped back to us (customer expense) so that we can inspect the issue, and if a manufacture defect, fix the issue. We will then ship the product back to you (Glampin’ Life only covers return shipping). You must keep original boxing to be able to ship the cart back to us, there is no exception to this.
The limited warranty on our products (manufactured by Glampin’ Life) only cover manufacturer defects, not wear and tear issues caused by use.
If you have questions or a warranty issue, please email firstname.lastname@example.org so that we can track the communication (we will not handle by phone or live chat).